Practical Selling Skills

10 07 2009

Yesterday I went to a Practical Selling Skills workshop run by Business Link at Wenta's offices in Watford. There were lots of useful tips, some of which were new and some reminders/refreshers of what I already know.

One great tip worth passing on, was smiling when you're speaking on the phone, because you can always hear a smile 🙂

Business Link have got lots of useful workshops and courses and best of all, they are free.


The Perfect PA…

9 07 2009

This has been circulated on the VA cyberchat and is worth sharing here…

PA Job Description

I can take 2 phone calls, set up an excel spreadsheet, book a conference call and
send several emails – all at the same time. Simultaneously, I can review 2
inboxes, update 2 calendars, book dinner for 7 with parking, location map and 2
vegetarian options, knock up a PowerPoint presentation, courier a package and
book three hotel rooms and three flights. I speak all languages and have
visited all the countries in the world: I therefore know every beach and every
hotel. I know all local customs and visa and vaccination requirements for all
nationalities and countries. I am personally responsible for  the state of
the hotel room (wallpaper),  the food on the flight, for traffic jams,
broken hire cars, overbooked planes, late taxis, the weather, possible war and
unrest, as well as the economic situation and adverse currency exchange rate
fluctuations. I possess magical powers which enable me to get a room in a fully
booked hotel and seats on fully booked planes and trains. I can also arrange
for planes to start and land at your desired destinations at your preferred
times. I know that – even though you asked me to book you a flight for Friday –
you really wanted to travel on Saturday. Also, if you arrange a meeting with
somebody over the phone and don’t tell me, I telepathically know and will book
and prepare a meeting room and arrange drinks.

I smile, am sympathetic, and am happy to replace his psychiatrist /punch bag as
needed – equally happy in turn to be ignored, insulted and blamed in the
interests of alleviating the frustrations of senior management in the workplace
– always calmly listening and trying to do better next time. I can act, sing,
dance and repair the printer. I replace the information desk, directory
enquiries and the post office. I am happy to get in early for meetings that
(may) take place and work late for no extra money. I hate having time off – as
I obviously have no family or other interests outside the joy and desire to
selflessly serve in the workplace.

Call minding recommendation

3 07 2009

I am so impressed with Call Partner and their call minding service. There's no monthly fee, you just pay for the calls that they handle. And if the caller is on their known list of cold/spam callers, you don't get charged either. Calls handled are charged at just 99p each. You buy credits in the form of vouchers and the calls just get drawn down from that. Any messages taken get emailed and/or texted to you.

I use them for my own call minding if I'm out and they answer the calls so professionally. I've signed up a few customers to them too, so that I be the first port of call and if I'm not around then it bounces to the rest of the team.

It's brilliant!

You can sign up here for a free 14 day money back trial